1. Where we deliver
CUC Supply serves delivery addresses throughout the United States, including Alaska and Hawaii where the item and carrier permit. Available methods depend on the item, weight, size, and destination. A delivery option is confirmed during order review; a product listing alone does not guarantee a particular service level.
2. Charges and timing
Any shipping charge and available estimate will be shown before you submit an order. Processing time is the time before a package is handed to a carrier; delivery time begins after shipment. We do not promise a universal processing or delivery window because carriers, stock locations, oversized items, remote destinations, weekends, holidays, and product restrictions can affect each order. An estimate shown for your order should be used instead of a general estimate.
3. Delays and unavailable items
We must have a reasonable basis for any promised shipment time. If no shipment time is stated, applicable federal rules generally require us to be able to ship within 30 days after receiving a properly completed order. If we cannot ship within the applicable time, we will provide the legally required delay notice and offer a choice to accept the delay or cancel for a prompt refund. We will not substitute a materially different item without your agreement.
4. Delivery problems
Review the delivery address before submitting an order. If tracking shows an issue, the package arrives damaged, or an item is missing, contact customer service promptly with the order number and relevant photos. We will investigate with the carrier and explain available replacement or refund options under applicable law.
5. Product restrictions
Some HVAC products may require special handling or be unavailable for certain destinations. Any restriction that applies to an item should be disclosed before the order is accepted. We may contact you if a carrier or regulatory restriction prevents fulfillment.