1. Start a return
Most items may be requested for return within 30 days after delivery. Contact CUC Supply with your order number, item, reason for return, and photos if the item is damaged or incorrect. Please request return instructions before sending merchandise; this helps us identify the package and the appropriate destination. Keep your proof of purchase and original packaging until the matter is resolved. The Monrovia mailing address is not a return warehouse; do not ship returns there without instructions.
2. Eligibility
For a change-of-mind return, an item must be unused, uninstalled, complete, and in its original packaging in resalable condition. Installed or used parts, custom-ordered items, and goods that cannot be resold safely may be excluded if the restriction was disclosed before purchase. An applicable product-specific policy shown before checkout controls where permitted by law. Defective or misdescribed items are handled according to applicable law and any applicable manufacturer warranty.
3. Damage, shortages, or our error
If an item arrives damaged, is missing, or differs from the accepted order, notify us promptly with photos of the item, part number, packaging, and shipping label when available. We will review the issue and provide a lawful remedy, such as replacement, correction, or refund. CUC Supply pays reasonable return shipping when a return is required because we sent the wrong item or it arrived damaged or defective. For an eligible change-of-mind return, the customer pays return shipping unless we state otherwise before the return is approved.
4. Refund handling
After an approved return is received and inspected, we process the applicable refund to the original payment method when possible. Your bank or payment provider controls when the credit appears. The original shipping charge is generally not refunded for a change-of-mind return; any required refund for an unfulfilled, wrong, damaged, or defective item will follow applicable law. We will disclose any adjustment before processing the return and do not impose an undisclosed restocking fee.
CUC Rewards earned on refunded goods may be reversed, and Rewards used on a cancelled or refunded order are restored according to the CUC Rewards Terms. We do not replace a refund required by law with store credit without your agreement.
5. Your statutory rights
This policy does not reduce rights provided by applicable consumer protection or warranty law. If we adopt a limited or no-return rule for a category, we will display it clearly before purchase where required. Contact us if you believe the delivered product is defective or the order was not fulfilled as promised.